Crypto Deposits and Withdrawals in India: INR, Networks

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This guide has not yet been signed off by our review desk. Check anything important against the official sources listed below.

01Rupees versus coins

Two different ways in and out

Rupee (INR) deposit: UPI, IMPS, NEFT or RTGS from a bank account in your name. Availability changes: some banks and payment apps block or limit payments to crypto platforms.
Rupee withdrawal: To your verified bank account only. May carry a fixed fee and a processing time.
Coin deposit: From your own wallet or another exchange, to the deposit address the platform shows you.
Coin withdrawal: To an address you enter. Always carries a network fee, and cannot be reversed once sent.

Never pay a platform through a personal UPI ID, an agent or a P2P seller who contacted you first. Use only the payment methods shown inside the official app.

02Choosing the right network

The same coin can travel on several networks. USDT, for example, exists on Ethereum (ERC-20), Tron (TRC-20), BNB Chain and others. The sending and receiving side must use the same network.

On the receiving platform, choose the coin and network first, then copy the deposit address it shows.
On the sending side, choose the same network. If it is not offered, do not send.
Coins sent on a network the receiver does not support are often lost, or recoverable only for a large fee at the platform's discretion.

03Address and memo checks

1
Copy and paste the address. Never type it by hand.
2
Check the first and last several characters match after pasting. Some malware swaps copied addresses.
3
If the receiver shows a memo, tag or destination tag (common for XRP, XLM, ATOM and transfers to exchanges), enter it exactly. Missing it can leave coins stuck in the exchange's shared wallet.
4
Save frequent addresses in the platform's address book, and turn on its withdrawal whitelist if offered.
5
For a new address or a large amount, send a small test first and wait for it to arrive.

04Fees to expect

Network fee on coin withdrawals: paid to the blockchain, often marked up by the platform. It varies by network and changes over time.
Fixed fee on rupee withdrawals on some platforms, plus GST on that fee.
Minimum withdrawal amounts, which can trap small balances.
Deposits are usually free from the platform's side, but your bank or wallet may charge.

Each BrokerBazaar profile lists withdrawal fees where we have confirmed them, and shows "unknown" where we have not. Unknown does not mean free.

05Holds, limits and restricted coins

Cooling-off holds: many platforms block withdrawals for a period after you change your password, phone, email or bank, or add a new address.
Daily and monthly limits, which may rise as you complete more KYC.
Compliance holds while the platform reviews a transaction or asks about source of funds.
Delisted or suspended coins: deposits stop first, and there may be a deadline to withdraw before the coin is converted or becomes unreachable.
Network maintenance: a platform may pause one network for a coin while others still work.

Read the platform's announcements before moving a coin. If a network shows as suspended, wait.

06When a transfer goes wrong

Common problems and the first thing to do

Rupee deposit debited but not credited: Wait for the time the platform states, then raise a ticket with the UTR or transaction reference from your bank.
Rupee withdrawal not received: Check the bank account and name on file. Ask the platform for the UTR, then check with your bank.
Coin withdrawal shows completed but not received: Look up the transaction hash in a block explorer. If it is confirmed, the receiving side has to credit it.
Wrong network or missing memo: Contact the receiving platform at once with the transaction hash. Recovery is not guaranteed.
Sent to the wrong address: Blockchain transfers cannot be reversed. Only the owner of that address can send coins back.

07How to escalate

1
Raise a ticket inside the official app. Include dates, amounts, the UTR or transaction hash and screenshots. Keep the ticket number.
2
If there is no fix within the stated time, write to the platform's grievance officer. Its contact should be listed on the website.
3
For the bank side of a rupee payment, complain to your bank. If the bank does not resolve it, you can go to the RBI complaint portal about the bank, not the crypto platform.
4
If you were scammed or your account was taken over, report it at once on the national cyber-crime helpline 1930 or cybercrime.gov.in. Speed matters for freezing funds.

Crypto platforms are not covered by an ombudsman or deposit insurance in India. Anyone offering to "recover" lost crypto for a fee is very likely a second scam.